private messages

[Blackpopracing]

I can access the forum but if I try to access my messages or try to send any messages i only get the attached page coming up - can the tech guys offer a fix???

[jsf55]

No idea Mark it must be a firefox issue ? Can you not access it through your mobile as a fix for now ?

Sent from my SM-A515F using NSRA mobile app

[Captain Scarlet]

Got three browsers installed,i just tried Firefox for you and got my messages up all as normal,i didn't try to send PM though,maybe its a settings or device issue

[MisteR Tee]

I use Firefox too & my messages come through fine.

[Blackpopracing]

Hmmm...works on works PC - maybe it's a VPN issue on my home laptop?
Does the site work with adblockers running?

[jsf55]

Mines got an adblocker on windows 10 and it's fine. Remember the NSRA site is ad free unlike others.

Sent from my SM-A515F using NSRA mobile app

[Blackpopracing]

Very odd then??
Both home & work units are running windows 10 Pro and the same anti virus/vpn. Both using Firefox as well.

[IanT]

I just tested Private Messaging on Chrome, Firefox and Edge - no problems.

No other reports of difficulties on any browser, so I would suspect some setting specific to your Firefox or your device.

In Firefox, possibly something to do with Tracking Settings, pop-up blockers, add-on, themes, privacy & security settings...

Your screenshot suggests a CSS file hasn't been loaded, so you get a list of text links instead of a tidily formatted page.
Take a look at the 'chosen solutions' on these pages:
https://support.mozilla.org/gl/questions/1332943
and https://support.mozilla.org/en-US/questions/1297287

[Blackpopracing]

Ian,

I've disabled all add-ons in Firefox and I still get the same result? I clear all cache files on exit every time I close my browser.

I tried logging in with Microsoft Edge - but that refuses to log me in at all - even though the username & password is exactly the same as the firefox one that does log in ok???

[Blackpopracing]

Ian,

Dont know if this help you?

[Blackpopracing]

I've even opened firefox in troubleshooting mode where everything is stripped back and I still get the same issues?
This is the only website I have trouble with.

[jsf55]

What opens when you click on inbox ?

[Blackpopracing]

The white page above John.

Really annoying - I cannot log in on my tablet or my phone - both using the username & password that works fine on laptop but is rejected on the phone or tablet >

I have a PM from someone but I just cannot access it.

[jsf55]

Can you roll back or upload an older version of firefox too see if it's a compatability error with an updaye ? It worked before server change ok ?

Sent from my SM-A515F using NSRA mobile app

[Blackpopracing]

I dont think that's possible John.

I can see my messages on the works PC though??
Still does not answer the phone/tablet logging in issue though.

There is obviously a setting somewhere in my laptop which is preventing the pages loading properly - but this is the only site with those issues.

[jsf55]

You runnig a VPN at home but not at work ?

Sent from my SM-A515F using NSRA mobile app

[Blackpopracing]

I've got the VPN switched off at home at present -it's only the McAfee one - not a proper one.

Edit,

As a test I just switched on the VPN at work - I can still read PM's on the work PC?